Reference

How 22tk Handles Your Personal Information

This page sets out exactly what data 22tk collects when you open an account, make a deposit via bKash, Nagad or Rocket, or browse the lobby — and how we use, store and protect it.

Account data kept securePayment details protectedYour right to request deletionCookie controls in your accountContact us to update your record

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

22tk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the name, phone number and email address you provide. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet number to match your deposit to your account — we do not store

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your mobile banking PIN or full wallet credentials. When you browse the lobby, our servers log your device type, IP address and session timestamps. We use this technical data to keep your account accessible and to detect unusual login attempts. We do not sell your personal
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data to third parties. Your information is used only to operate your account, process payments and send you account-related messages you have agreed to receive. Data retention follows the period required by the rules of eligible regions where our service operates. You can ask us to
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review, correct or remove your personal data at any time by contacting our support team. Availability of this service depends on local law and the region you access it from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, correct an error, or ask us to remove your record, our support team handles these requests directly. You can reach us through the channels below — include your registered phone number so we can locate your account quickly.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team picks up privacy requests there and can pull your account record while you wait.

Email Support

Send your data request to our support address listed in the account help section. Include your registered phone number and the specific change or deletion you need.

Account Help Centre

The help centre in your account settings has a dedicated privacy request form. Fill it in and we will respond with a confirmation and a timeline for your request.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, including payment references from bKash, Nagad and Rocket transactions. Your account is protected by a one-time password sent to your registered mobile number each time you log in from a new device. Cookies help us keep your session active and remember your lobby preferences — you can manage cookie settings inside your account. We keep your data only as long as necessary for the purpose it was collected, or as required by the rules of eligible regions.

Encrypted Payment Data Transaction references from bKash, Nagad and Rocket are stored with encryption. We never log your mobile banking PIN or wallet password at any point.

OTP Login Protection Every new-device login triggers a one-time password to your registered phone. This limits account access even if someone else has your password.

Cookie Management We use session and preference cookies. You can review and adjust cookie permissions directly in your account settings without contacting support.

Data Retention Limits We do not hold your data indefinitely. Retention periods are set according to the operational need and the requirements of eligible regions where we operate.

Common Questions About Your Data and This Policy

Below are the questions we hear most often about how 22tk handles personal data, payment records and account privacy. If your question is not here, the support team can help through live chat or the help centre form.

We collect your name, phone number and email address at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference to match your payment to your account.

We do not sell your personal data. We may share it with payment processors like bKash, Nagad or Rocket only to the extent needed to complete your transaction and verify your account.

Send a request through live chat or the privacy form in your account help centre. Include your registered phone number so we can locate your record and respond promptly.

Yes. Submit a deletion request via email support or the help centre form. We will confirm receipt and process it within the timeframe required by eligible region rules.

Cookies keep your session active and save lobby preferences. You can review and adjust your cookie settings inside your account dashboard without needing to contact our team.

Transaction references are stored with encryption. We never record your mobile banking PIN or full wallet credentials. Your payment path stays private throughout the deposit process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDhaka Coast Reels InfoTerms & Conditions

How 22tk Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Common Questions About Your Data and This Policy

01 What personal data does 22tk collect when I register?

02 Does 22tk share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask 22tk to delete my account data?

05 How does 22tk use cookies and can I turn them off?

06 Is my bKash, Nagad or Rocket payment information stored securely?

Privacy Policy

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